Shipping policy
SHIPPING POLICY Effective Date: 08/01/2025
Thank you for shopping with Exhaly! We are committed to delivering our emergency preparedness products safely and efficiently. This Shipping Policy outlines the terms and conditions for the shipping and delivery of orders placed through our store. By placing an order with us, you agree to the terms set forth below.
SHIPPING OPTIONS
We offer two shipping options — Standard and Express — available at checkout. Each option includes different estimated delivery timeframes and pricing. Please review the available options at checkout before completing your purchase.
PROCESSING TIMES
Orders are typically processed and dispatched within 1–2 working days of purchase. Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please note that delivery timeframes are estimates and may vary based on your location, carrier availability, and other factors outside our control.
ESTIMATED DELIVERY TIMES
While delivery times vary depending on your selected shipping method and destination, most orders arrive within 7–15 working days of dispatch. You will be able to monitor your shipment in real time using the tracking link provided in your shipping confirmation email.
DELAYS BEYOND OUR CONTROL
While we make every effort to fulfil and deliver orders on time, certain circumstances may cause unexpected delays. These include, but are not limited to:
- Severe weather conditions or natural disasters
- Global events such as pandemics, armed conflicts, or geopolitical disruptions
- Carrier delays, strikes, or operational disruptions
- Customs processing times for international orders
- Public holidays or periods of exceptionally high order volume
In such cases, Exhaly will not be held liable for delays caused by events beyond our reasonable control. We will, however, make every effort to keep you informed and resolve any issues as promptly as possible.
ORDER CANCELLATIONS AND MODIFICATIONS
Once an order has been processed and dispatched, it cannot be modified or cancelled while in transit. If your order has already shipped, please wait until the package has been officially delivered before initiating a return, in accordance with our Return Policy [LINK].
LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at info@exhaly.net. We will coordinate with the carrier to investigate and work toward a resolution to ensure you receive your order.
INCORRECT ADDRESSES
It is your responsibility to provide a complete and accurate shipping address at the time of purchase. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any reshipping costs or related fees incurred.
CHANGES TO THIS POLICY
Exhaly reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.
CONTACT US
If you have any questions or concerns regarding this Shipping Policy, please don't hesitate to reach out: