Refund policy
RETURN WINDOW
We have a 180-day return policy, which means you have 180 days after receiving your item to request a return.
ELIGIBILITY FOR RETURN
To be eligible for a return, your item must meet all of the following conditions:
- Unused and unopened, in the same condition as received
- In its original sealed packaging with all tags and accessories intact
- Accompanied by a receipt or valid proof of purchase
Important — Medical Device & Hygiene Notice: Exhaly products are medical-grade anti-choking devices. For hygiene and safety reasons, we can only accept returns on items that remain completely unopened in their original sealed packaging. Products that have been opened, used, or whose packaging seal has been broken cannot be returned under any circumstances.
RETURNS INCLUDING PROMOTIONAL GIFTS
If your order included a complimentary promotional gift as part of a multi-unit promotion, the gift must be returned alongside the original item(s) for the return to be valid. Returns submitted without the accompanying gift will either not be accepted or will be subject to a deduction of the gift's retail value from the refund amount.
HOW TO START A RETURN
To initiate a return, please contact us at support@exhaly.net. Once your request has been reviewed and approved, we will email you a prepaid return shipping label along with simple instructions — there is no need to arrange or pay for shipping yourself. A flat $20.00 return shipping fee will be deducted from your refund.
Returns sent without prior authorization will not be accepted.
Your prepaid return label will be addressed to our returns center:
Boost3pl
C/O Returns - Rivona LLC
4201 Tonnelle Ave
North Bergen, NJ 07047
United States
ORDERS IN TRANSIT
Once an order has been processed and dispatched, it cannot be cancelled or modified while in transit. If your order has already shipped, please wait until it has been officially delivered before contacting us to initiate a return.
DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you have received an incorrect product, contact us immediately at support@exhaly.net so we can assess the situation and resolve it promptly. Please note: this does not apply to bulk orders purchased with special pricing (see “Bulk Orders with Special Pricing” below).
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Opened or used products (see Medical Device & Hygiene Notice above)
- Final Sale items
- Gift cards
- Items returned without prior authorisation
- Bulk orders purchased with a special or custom discount (see below)
BULK ORDERS WITH SPECIAL PRICING
Bulk purchases made with a specially created or negotiated discount are final sale. These orders are not eligible for return, exchange or refund for any reason — including defective, damaged or any other product issues.
EXCHANGES
We do not process direct exchanges. The quickest way to get the item you want is to return your original product (once approved) and place a new order separately.
UK CUSTOMERS
You may cancel your order for any reason within 14 days of receiving it (Consumer Contracts Regulations 2013). Tell us by email at support@exhaly.net within those 14 days, then send the device back within a further 14 days. Because the device and masks are sealed for hygiene reasons, this right does not apply to a device whose seal has been broken after delivery, unless it is faulty. On top of this, our 180-day returns policy for unused, sealed devices applies to UK orders too. Refunds are made to your original payment method within 14 days of us receiving the goods. Return postage is paid by you unless the item is faulty or not as described, in which case we replace it or refund you in full, including postage (Consumer Rights Act 2015). UK returns should be sent to: [UK iade adresi]. Your statutory rights are not affected.
US CUSTOMERS
For customers in the United States, our standard 180-day return policy applies. Approved refunds are returned to your original payment method within 10 business days of us receiving and inspecting your return.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days, less the flat $20.00 return shipping fee.
Please allow additional time for your bank or card provider to post the amount. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@exhaly.net.
Return Shipping & Window
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Return Window: You have 180 days from the date of delivery to request a return.
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Return Shipping: We provide a prepaid return shipping label for every approved return. A flat $20.00 return shipping fee will be deducted from your refund. Shipping fees from the original purchase are non-refundable.
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Final Sale: Items belonging to specific collections or marked as "Final Sale" are not eligible for return.
CONTACT US
For any questions related to returns or refunds, please get in touch: